MTN call centre and instore branches are clueless, slow and unhelpful.

<p>I have a insurance claim that is delayed because of MTN now for a week, because of the lack of s****s knowledge of their personnel both call centre and instore. When I requested this activity report that is a requirement for my insurance to pay, the rosebank mall branch, said they cannot help me, because they have no knowledge of such a report. They were rude and refused to help me further.</p> <p> </p> <p>Yesterday I called the call centre spoke to Chantel August she said she cant pull the report but she will speak to her supervisor, she was short and abrupt with me over the phone and promised to get back to me but never did.</p> <p> </p> <p>I phoned again, then insisted to speak to a supervisor. his name is Sihle Ndaba, made promises to get the report and get back to me in the next hours, its now been more than 24 hours. and absolutely no response, they are ignoring.</p> <p> </p> <p>I am taking my new contract back to the store, I want to cancel my contract as I no longer want to deal with *********** customer services. </p>