MTN Call Centre agents are useless

Hi

Your agent Kgosi Sibiya needs customer care training, he sounds tired demotivated just a mere converstion with him on my issue left me at my wits end. He does not offer solutions to customers.

My no. *** was suspended for not being recharged now I need to recharge and use it and I called your call centre yesterday twice spoke to two different agents but this matter still has not been resolved after they assured me it would be , then I call today speak to Kgosi who then made me think of abandoning MTN as a whole.

MTN do better please !! I need to access my sim ,recharge the account so i can retrieve an ewallet urgently!

A copy of this email will be posted on a few customer service sites.

Your unhappy customer