PN
Philip N

1 reviews | Active since May 2010

03 Sept 2016, 08:33

MTN Call centre a wast of time.

<p>For the last three months I have stopped geeting my cell phone account being e mailed to me. Countless calls and Ref No and vists to Morningside have render no result. Promises are and broken, its like dealing with City Power with a payment problem. Try and phone the head office on the landline and what? the call centre again.</p> <p>They take their monthly debit order and provide no invoicing. No wonder there share price has dropped.</p> <p>It time to switch providers.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply05 Sept 2016, 13:27
Official

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

Please be advised that as per our telephone conversation I have emailed the itemised billing as requested.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ: **********