MTN Call Centre
<p>I am currently out of the country and my MTN phone has been disconnected for some unknown reason. I tried for a week to get hold of the Call Centre. The voice asks me to enter my phone number which then indicates that it is not a valid phone number. (I had this number since 1999) and then disconnects. I tried the e-mail option about 6 times before I get a response to say I need to supply security information. When I returned the mail with the info, it generated a new query number and I waited another couple of days. In the meantime I need to submit urgent documents where the OTP is sent to my phone and I am not able to retrieve. When I eventually after several mails with hundreds of exclamation marks received a response it indicated that it will be connected within 24 hours. Needless to say that it is now 24 hours later and my phone is still disconnected</p>
Good day Mrs Johanna Potgieter,
Thank you for your Hello Peter post.
Kindly be advised that the system do not reflect any suspension on the account.
We do pick up that you have not requested for international roaming to be loaded. Do you require for this service to be loaded.
Please find the attach roaming terms and conditions, note that the credit limit do not apply while roaming.
Do you require for the service to be activated.
Kind Regards,
Alice van der Merwe
Best regards,
Good day Mrs Johanna Potgieter,
Thank you for your Hello Peter post.
Kindly be advised that the system do not reflect any suspension on the account.
We do pick up that you have not requested for international roaming to be loaded. Do you require for this service to be loaded.
Please find the attach roaming terms and conditions, note that the credit limit do not apply while roaming.
Do you require for the service to be activated.
Kind Regards,
Alice van der Merwe
Best regards,