MTN - CALL CENTRE

<p>It is really sad that the only time you get great service when you have an out of the box enquiry is when you use this platform.</p> <p> </p> <p>I app**** for an extra line on Saturday in store and I was told I should have feedback on my application by Wednesday.</p> <p> </p> <p>On Monday I received a text to acknowledge the application and yesterday, I found a missed call from (083) 2 number which I assume had to do with this.</p> <p> </p> <p>Today I called 808 at 12:10 to follow up.</p> <p> </p> <p>I was advised to call 083 ********** (sales) and this is where my problem started.</p> <p> </p> <p>I spoke to a man called Sipho and I explained to him what I needed.</p> <p> </p> <p>He said the only way he could help is take the application from his side (what I understood to be a fresh application). I told him I already made one at the branch and I’m following up on the outcome. He said well then I need to just wait for a call because he does not have access to this information from his side.</p> <p> </p> <p>I said it did not seem right to me that there is no one that can help me with feedback and I have to wait until whenever someone calls me. I understood he could not on his side but could he maybe direct me to another place? He advised and pointed out how he is giving me options and I need to choose one - option 1 fresh application, option 2 - wait for a call!! He also said I should remove emotion from this because he is trying to help. He cut me off twice as I tried to level with him and at one point he sounded very irritated himself.</p> <p> </p> <p>Even though I did not raise my voice or anything on the call (which I challenge you to pull), I am SO ANGRY at this conversation which I found very unprofessional and unnecessary, I honestly did not and still do not understand why he think my not accepting his 2 options is me being “emotional”.</p> <p> </p> <p>I eventually got his attention by asking that he lets me finish my request without interruption just as I’m listening to him without interruption and upon me finishing, he simply transferred me – BACK to 808!!!</p> <p> </p> <p>I spoke to another lady (who wa much nicer ) but then referred me BACK to 083 ********** !!!</p> <p> </p> <p>I really don’t have time for this.</p> <p> </p> <p>30 minutes later and I’m being transferred from place to place and having to speak to empathetic call centre agents that don’t realise or understand how much a client has had to go through before they picked up the phone.</p> <p> </p> <p>Please can somsone call me with feedback? ********** 9985</p>