1 reviews | Active since Sept 2015
MTN call centers must shutdown
Hi,<br> <br> Today i bought R60 MTN airtime and had forgoten about their saga of *****ing my airtime, And boom it was gone. Gone before i can even use it, i think this is the 5th airtime loss from MTN and they are doing absolutely nothing about it. i am paying for this contract phone every month but i am unable to use it. this problem has been going since August but nobody is doing anything about it. i think i have more than 8 complaints about the same thing now and no help at all. What happened today is worse, i called their customer care and they gave me another number to call. When i called that number a lady answered and before i can even explain my problem she already told me i am in a wrong line she will transfer me to another line. While i was still trying to explain she just cut the line and put me to another line. A guy answered on the next line and requested for my number and made me to hold for 20 minutes and later dropped the phone. In my mind i now think that MTN knows about my problem and they will not help sort it out because they are the one who are causing it to happen intentionally. I mean how do you explain what just happen to me today. I cannot wait for Jan
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a refund of R60 airtime which was loaded on 2015-11-10 11:20:01 has been credited to you. Please check your balance via *141# ok
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a refund of R60 airtime which was loaded on 2015-11-10 11:20:01 has been credited to you. Please check your balance via *141# ok
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
