MTN call center useless
Call center is useless, no service. Or you get disconnected or you wait hours on your phone and if someone eventually help you they want to put you through to someone else and disconnect you. I have never had this ****py service ever.
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Replies (1)'s updateReviewer Update
02 Apr 2020, 08:54Good day,
Yesterday 1 April 2020 , I phoned the call center and my call was disconnect 4 times after pressing 0 to speak to an agent. Then I did get through to an agent the 5th time after waiting in the queue for 1 hour and then disconnected without speaking to a person. The 6th phone call I waited 2 hours in the queue and the guy I spoke to said he cant help me and put me through to Banking department and I was put in the queue again for 30 minutes and just disconnected. The 7th time I phoned , I was in the queue for 45 minutes and the guy answered and said I need to pay R3000 , where I am up to date with payments but I pay manually and may need to pay a bit in still but not R3000 , so he put me through to Banking department and was disconnected. How long do you as MTN want customers to live on the queue, you are an essential provider of communication and I just want to make a payment arrangement to have my lines open?
Yesterday 1 April 2020 , I phoned the call center and my call was disconnect 4 times after pressing 0 to speak to an agent. Then I did get through to an agent the 5th time after waiting in the queue for 1 hour and then disconnected without speaking to a person. The 6th phone call I waited 2 hours in the queue and the guy I spoke to said he cant help me and put me through to Banking department and I was put in the queue again for 30 minutes and just disconnected. The 7th time I phoned , I was in the queue for 45 minutes and the guy answered and said I need to pay R3000 , where I am up to date with payments but I pay manually and may need to pay a bit in still but not R3000 , so he put me through to Banking department and was disconnected. How long do you as MTN want customers to live on the queue, you are an essential provider of communication and I just want to make a payment arrangement to have my lines open?
's update02 Apr 2020, 08:54
Reviewer Update
Good day,
Yesterday 1 April 2020 , I phoned the call center and my call was disconnect 4 times after pressing 0 to speak to an agent. Then I did get through to an agent the 5th time after waiting in the queue for 1 hour and then disconnected without speaking to a person. The 6th phone call I waited 2 hours in the queue and the guy I spoke to said he cant help me and put me through to Banking department and I was put in the queue again for 30 minutes and just disconnected. The 7th time I phoned , I was in the queue for 45 minutes and the guy answered and said I need to pay R3000 , where I am up to date with payments but I pay manually and may need to pay a bit in still but not R3000 , so he put me through to Banking department and was disconnected. How long do you as MTN want customers to live on the queue, you are an essential provider of communication and I just want to make a payment arrangement to have my lines open?
Yesterday 1 April 2020 , I phoned the call center and my call was disconnect 4 times after pressing 0 to speak to an agent. Then I did get through to an agent the 5th time after waiting in the queue for 1 hour and then disconnected without speaking to a person. The 6th phone call I waited 2 hours in the queue and the guy I spoke to said he cant help me and put me through to Banking department and I was put in the queue again for 30 minutes and just disconnected. The 7th time I phoned , I was in the queue for 45 minutes and the guy answered and said I need to pay R3000 , where I am up to date with payments but I pay manually and may need to pay a bit in still but not R3000 , so he put me through to Banking department and was disconnected. How long do you as MTN want customers to live on the queue, you are an essential provider of communication and I just want to make a payment arrangement to have my lines open?