YS
Yamkela S
1 reviews | Active since Jul 2019
27 Nov 2019, 13:07
MTN Call center USELESS!
It is very disappointing and frustrating how MTN call center is useless in everything. No department seems to be competent, all they do is refer you to different departments that they themselves cannot transfer the call to and you have to dail in again and again!!even after calling so many departments you still dont get issue resolved!
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MTN South Africa's replyOfficial
31 Mar 2020, 08:42Good day Yamkela S,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with the Quality Department and appreciate your patience while the investigation is underway.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with the Quality Department and appreciate your patience while the investigation is underway.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply31 Mar 2020, 08:42
Official
Good day Yamkela S,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with the Quality Department and appreciate your patience while the investigation is underway.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry with the Quality Department and appreciate your patience while the investigation is underway.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,