MTN Call center ********* and misleading

I am totally disappointed with the MTN online service, in a pandemic like this I would expect companies to ethical

I completed a online form Thursday 15 October 2020 and right away received a call from a call center agent, I explained to this agent that i need a phone to be able to do my job because the current phone i have does not work when the charger is removed. according to the agent i got approved and should send a copy of my ID , payslip, bank statement or letter from company to a specific email address which was done roughly 30min after the call The agent advised me that i have to make contact with DSV to try and speed up the process giving me hope that i could get this phone delivered sooner which i did. DSV advise me that my phone is not showing on there system. I then called MTN back being told that i will only get the phone between 7 and 10 work days. not once was i told i will have to wait so long, any person in his/her right mind will just go to a store to apply for the phone there. I don't have issues with call center agents at all , i think sometimes they chase commission and forget about the client they are servicing. I need a phone urgently please assist to speed up this process.