MTN call center service is rude, ***********, unprofessional, bouncing my calls . do you guys even do any work?!?

<p>I app**** via MTN online for a new contract on the 10 May. An agent Stembile Ngwane called and took my details, she was helpful and nice. Reference number MV ********** . </p> <p>I am still waiting for my contract phone. I was advised that it should take 1 day max for approvals, linking of my mtn prepaid number to my new contract, credit checks etc and I should get my phone the next day, or latest by the end of the week and that the delivery guys would phone the next day to confirm a time to deliver.</p> <p>Friday morning, 12 May, I went into the MTN coastlands store to do this in person as no one had contacted me since. Nobuhle assisted me. she said my contract application was still in a pending state. she was helpful. We called the mtn online/ sales/ direct dept and my calls were bounced 4x from 1 agent to the next. they told me to hold on, and just put me back into the call queue. This is extremely rude as the 1st agent should have handled my call yet they bounced me from 1 to the next. Not once, but 4 times! this was between 10:30 - 11:15 am. The call centre guys were rude to the instore team and myself by not assisting with our query. The last lady I spoke to was Daniel who told me to just wait and I should have my phone by Monday. She said she has put a complaint under my profile about the 3 agents before her who did this and that someone from MTN will call me by the end of the day.no one called.</p> <p>Monday Lunchtime around 1pm, still no phone. I called mtn direct ********** 667 at 1:03pm and spoke to a man who said I need to call head office and that my application was on a conditional approval state. </p> <p>I called head office ********** 000 at 13:12 and spoke to Namita who said she will help me and needed to call the online dept. Instead of keeping me on hold so I return to her, she then bounced my call back to the queue and another lady picked up who then hung up on me after I told her my query about the status of my phone. </p> <p>so in total I have had 6 rude agents who were not helpful and kept bouncing my call to the next person. It seems like you guys dont do any work since all you do is bounce calls from 1 person to another, and there is no resolution. your service team is unhelpful and they give mtn a very poor impression and reputation. </p> <p>I made it very clear that I needed my phone by Tuesday 16 may latest. Its now the 15 and still no phone. Im sick of your rude behaviour and incompetence.</p> <p>This should take 1 day turnaround max. even 2 days is fine. But now its unacceptable. No one seems to take ownership and no one wishes to help.</p> <p>I would like justice, an apology and my product delivered to me on time. </p> <p>Contact me ASAP using my reference number MV ********** . and give me a status update and a delivery date.</p>