MTN call center service, a poor reflection on the organization.

I recently became an MTN subscriber after roughly 15 years with signing up of a 24 month contract last week. I had a few general queries and decided to call the call center. The call is answered in reasonable time and I’m soon met with an introduction by one of the staff. I put forth my queries and am responded to with a brash condescending attitude, I respond similarly with the backlash now settling the consultant’s tone. From then on out it became a struggle to hear the lady speak as there was a rowdy background of laughter and high pitch exclamations in a native South African language or slang, I enquire about the racket and am told other consultants are tending to calls as well, apparently. I make another call 4 days later and am once again straining to hear the consultant speak due to the noise, the nature of the noise was so inappropriate, I’d asked the consultant if this was in fact the MTN call center and when she did confirm it was, retorted that this was extremely unprofessional conduct. The service I received and picture of the organization painted by the consumer facing consultants are disappointing to say the utmost least. I have true concerns over maintaining a 24 month relationship with a ‘telecommunications giant’ of this caliber.