JE
John E

1 reviews | Active since Dec 2013

29 May 2015, 20:56

MTN Call Center not available

As of right now MTN is on my list most hated things (right at the top in fact along with the ******* who just stole my phone). The reason your organization has made it to this position of infamy is the fact that I am trying to block the SIM card in my phone that was ****** at 6pm this evening (29 May 2015), and none of your contact numbers work. According to Telkom your 0831-808 number is incorrect and when I try and call 808 from an MTN phone I am told that you have problems at the call center. I then drove to your head offices at 14th Avenue Fairlands this evening to try and get some service there, only to be told the on-site security that your staff are on strike. What kind of operation are you guys running there?<br> <br> Please note that I will not be held liable for any charges racked up on my phone between 6pm this evening (29 May 2015) and whatever time I am able to get the SIM card blocked tomorrow morning. Also note that I will be publishing this email on Facebook, Hello Peter and any other public forum I have access to so that others may be made aware of how pathetic your levels of service are.<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply08 Jun 2015, 10:40
Official
Hello DLinkwent,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records there were no charges incurred on the 29-05-2015 from 6pm until sim swap was actioned on the 30-05-2015.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Best regards
Mantoa
REQ:***

Best regards,