1 reviews | Active since Jul 2015
MTN Call Center MTN Active No Service
Call Center 808 is not answering after numerous tries with 30 minutes plus holding on.<br> To make matters worse a prerecorded voice is continuously playing every couple of seconds with the exact same message repeated over and over again.<br> Logged a ticket with MTN ACTIVE/online two weeks ago with no response yet.<br> Tried the shop and was referred to the call center.<br> <br> .
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that we have tried to make contact with you regarding the above, however was unsuccessful in doing so. Please could you be so kind as to provide further details regarding the issue you are faced with, so that we are able to assist further.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that we have tried to make contact with you regarding the above, however was unsuccessful in doing so. Please could you be so kind as to provide further details regarding the issue you are faced with, so that we are able to assist further.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Hi there,
Still getting no service from MTN. I have tried to get log an insurance claim for the last month.
03/11/2016 - send email to Insurance Queries <***> and was given this reference SPP56755 claim [#***7]
tried again and then went into MTN Sandton city and logged a claim on 08/11/2016.
Went again 01/12/2016.
This is just register the claim and still no response. I have not had a phone for a month now!
Hi there,
Still getting no service from MTN. I have tried to get log an insurance claim for the last month.
03/11/2016 - send email to Insurance Queries <***> and was given this reference SPP56755 claim [#***7]
tried again and then went into MTN Sandton city and logged a claim on 08/11/2016.
Went again 01/12/2016.
This is just register the claim and still no response. I have not had a phone for a month now!