MTN call center agents are just rude
<p>My contact with MTN was expiring this month (September) so I called MTN before the 18th of August and was told that I need to call exactly on the 18th of August as my contract was expiring on the 18th of September. When I did that I was told to call on the 18th of September as their rules have changed and that I will be charged a pro rata. Come the day of the debit order I am debited the full amount and when I call them they kept hanging up on me and was told that I was given the incorrect info and no efforts to call me back were made.</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that your line was invoiced on the 13th day of every month. The amount that was debited from your bank account on 2016-09-26 is the correct amount because it is for the usage from 2016-08-14 to 2016-09-13 and this is the amount that was invoiced on 2016-09-13.
Kindly note that the prepaid migration requests are done after the contract term date, your number has been migrated to prepaid on 2016-09-22 and the invoice dated 2016-09-13 was your last invoice.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that your line was invoiced on the 13th day of every month. The amount that was debited from your bank account on 2016-09-26 is the correct amount because it is for the usage from 2016-08-14 to 2016-09-13 and this is the amount that was invoiced on 2016-09-13.
Kindly note that the prepaid migration requests are done after the contract term date, your number has been migrated to prepaid on 2016-09-22 and the invoice dated 2016-09-13 was your last invoice.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***