RP
Ryan P
1 reviews | Active since Jun 2015
22 Jun 2015, 11:06
MTN call center
You have got to love it when you call the MTN call center they put you on hold for over 10 minutes, JUST pass the Buck and take your money.<br> <br> I have been a client of your for the past 10 - 12 years, but i think it's time to move, the amount of MONEY I have spent with your company, you would think they would want to keep you as a client.<br>
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MTN South Africa's replyOfficial
24 Jun 2015, 09:53Hello Ryan004,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We apologise for the lapse in service resulting in long call waiting time. This was due to the industrial action taking place. The situation is normalising please do call our call centre for further assistance.
We would like to assure you that we are actively working to improve our service levels.
Regards
Senzo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We apologise for the lapse in service resulting in long call waiting time. This was due to the industrial action taking place. The situation is normalising please do call our call centre for further assistance.
We would like to assure you that we are actively working to improve our service levels.
Regards
Senzo
REQ:***
Best regards,
MTN South Africa's reply24 Jun 2015, 09:53
Official
Hello Ryan004,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We apologise for the lapse in service resulting in long call waiting time. This was due to the industrial action taking place. The situation is normalising please do call our call centre for further assistance.
We would like to assure you that we are actively working to improve our service levels.
Regards
Senzo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We apologise for the lapse in service resulting in long call waiting time. This was due to the industrial action taking place. The situation is normalising please do call our call centre for further assistance.
We would like to assure you that we are actively working to improve our service levels.
Regards
Senzo
REQ:***
Best regards,