1 reviews | Active since Apr 2017
MTN Call Barring Issue
<p>This is the 3rd week that i'm unable to make outgoing calls nor listen to voice messages. MTN was contacted to establish what the issue was and i was told that all contract customers are having the same problem. What annoys me the most is that MTN did not bother to inform me that they are experiencing problems. I had to call them about 3 times and to date i have not received no form of communication regarding the issue at hand.</p> <p>Is it normal for the same issue to persist for close to 3 weeks? Are they going to charge me for a service i'm clearly not getting? Is MTN going down or what??</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that our records shows that all is in order on your account, please test your sim card in a different phone to establish if the problem might be the phone. Should you still experience the same issue then please let us know by sending an email to ***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that our records shows that all is in order on your account, please test your sim card in a different phone to establish if the problem might be the phone. Should you still experience the same issue then please let us know by sending an email to ***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team