MTN

I have contracted with MTN for the past 6 years, earlier this year I switched bank accounts and started making payment via nedbank app, so I use my cellphone number as reference to make payments to the same account.

Already my number was disconnected without anyone contacting me, I kept on making payments and checking if my simcard was reconnected. I make payments of R600.00 than what I have signed for.

Four months back I was contacted by SAYA for mtn collections and I explained to the consultant my story and he said I used the wrong reference number and adviced me to get the bank statement and email it to them which was on Friday. On Monday he calls and sends me an email from his boss that they dont use bank statement and I need to contact with mtn head office and I did that.

My account had 3 tickets opened from mtn customer service, I took it on Twitter and they gave me two emails to send my bank statement, I've been sending attachments of the bank statement every week.

Getting requests from their legal team that they need a bank statement with clear dates or the accounts office wont be able to assist after two days they sent another email requesting a bank statement with names of the beneficiary which are already on the bank statement.

Recently I received an email from VVM attorneys requesting me to make a payment of almost R13 000.00 and I asked for an update regarding my account before I can make a payment. I cannot agree to make any payment through attorneys while my ticket is still opened without any update from their accounts department and no one contacts me and I cannot reach them as my number doesn't exist when I contact them.

My payments are made on monthly basis and on clear score they appear that I made my payments to mtn, i use the same account only used a different reference.

May you please kindly assist me as I cannot apply for anything and need to apply for a loan and pay for my school fees.

I'm honestly desperate and depressed by mtn with their bad services. I've been patient all year thinking that it will get fixed but all I get is email after email.