JG
Jamie G
1 reviews | Active since Nov 2023
12 Nov 2023, 23:04
MTN
I was advised my data contact was to come to an end! In July 2023. The agent mentioned I had to call in, in order to cancel the contact which I did on two different occasions. I was told telephonically that I will no longer be debited! 5 months later I am still being debited every morning. Yet I was told by the agent the contract was to come an end! Please explain why am I being debited months later. Yet I called in requesting to not continue with the contract once the term had ended. Not only is my account being debited after I had requested for the Contract to be cancelled. But i had the worse customer service from the agents whom were extremely unprofessional!
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Jamie G's updateReviewer Update
13 Nov 2023, 17:06I was told someone was going to contact me first thing on Monday morning it’s now 17h04 Monday and still no call!
I have called and the call was hung up in my ear. Mid way try to resolve the matter. No call, no resolution from MTN, no refund.
This is the worst experience I have ever had!
I have called and the call was hung up in my ear. Mid way try to resolve the matter. No call, no resolution from MTN, no refund.
This is the worst experience I have ever had!
JG
Jamie G's update13 Nov 2023, 17:06
Reviewer Update
I was told someone was going to contact me first thing on Monday morning it’s now 17h04 Monday and still no call!
I have called and the call was hung up in my ear. Mid way try to resolve the matter. No call, no resolution from MTN, no refund.
This is the worst experience I have ever had!
I have called and the call was hung up in my ear. Mid way try to resolve the matter. No call, no resolution from MTN, no refund.
This is the worst experience I have ever had!