MTN

Where do I begin ,I have been with MTN for years 20 + And in January this year I was due for a up grade 🙃 and MTN on line phone ans offered me a Hisensa, I not knowing the brand I was convinced by the sale man and I decided to take it ,two months down the line ..the battery was packing up it could not even stay fully charged for 1/4 of a day and the volume on the phone was horrible I then took it to the Glen mtn ,east rand mall only to find out that no one could assist me ... I then contacted the sale person that sold Me the phone he said that he doesn't work there any more but I could contact the MTN manager Kgotso . And so I did and he told me to take it to Clear water mall Roodeport and he made arrangements for me so I did that signed it off by a manager as well . And I have been in contact with the manager Kgotso for 3 months now ...and I our what's he tells how in component Mtn is and long stories that he is following up and the phone has been picked up and I should get the feed back soon and bla ,bla ,bla and cutting my calls when I phone and it went on and on until now another month from pillar to post ,I then phone Clear water mall again and I spoke with a nice lady but she knew exactly who I was and told me that the phone had not even left them so for months I was **** to by a Manager and I found out that he to was fired .so I was referred back to the manager of this store that also no longer works there but is with another branch of MTN . So I phoned him and he to wad very concerned and help full but yet he could not solve my problem 🤔 so I Google and found the CEO Mr Sheldon ....and he was so up set and helpful and it was my self following up all over again and he assured me that someone will get in touch with me from MTN on line service. Ok she did and she was apologizing the whole time asking me what would I like to have done from her side I told her someone better deal with MTN service advisers that **** to me and the manager and to find my phone and I don't care the out come of that ,I don't want the phone back and I want to be re in burst for 4 months of payment that I have been paying all this time and I couldn't use the data either and for then to cancel this contract. So she advice me the phone battery was faulty and they have fixed it ,I would like to know how you fix a fixed battery 1st of all if it was removable I can understand 🤔...he'll no I don't care after the ****ed up service I got and send from pillar to post and not having my phone all this time I don't want it back . So she says she will phone me back she did with the following. They don't mind canceling the contract but I need to pay over R4000 rd to do this ,like really what the **** they messed it up not me and what do you think of the cheek 🤔 of that suggestion this is the service l get after all of this and then it's handed over to someone else again and now I am waiting again I am going to the ombudsman and I won't leave it here If you slip a payment or don't pay on time bam off is your phone and Itc here we come they don't care...I am hoping for more help and advice please any one .