Mtn business service stinks

In 2018 i took 5 business packages which were black fri 12 mth deals. From oct 2019 i have been overcharged due to some system error and credits have still not been passed.

On 2nd dec 2019 i did 3 upgrades and 3 new lines which were only activated on 20 dec. and ever since im regretting it. There was a system error (i was told) hence the overcharges as spend limit was increased on all numbers but thats no fault of ours. Nobody gave instructions to increase call limit and I was told that credits will be passed in Dec as it was system fault but still no credit passed. With regards to upgrades and new lines in Dec 2019 we were incorrectly provisioned since inception. Queries and overcharges as follows:

Upon upgrade on 2nd dec.*** was provisioned with work express data only. 17gb of data but none can be used before 10am and after 2pm In Jan also only work express data provisioned. Number above has over 39gb data which can accessed only at work express time. Sme consultant replies to one of my many emails stating that "there is internet connection as number above was connected at 12.41." Obviously dumb consultant, as work express hours are from 10am to 2pm so obviously would be connection at that time. This is an example of the kind of responses I am getting from SME customer care.

Numbers below: 6 mths free top up bundle which is 25gb data(15anytime 10 work express) & 10000 on net mins weren't provisioned on the foll new lines since activation: ***/ ***. Also upon activation instead of receiving 4.5gb data & 250mins *** received only 90mins + 693mbdata. *** received only 90mins + 693mb + 1gb data *** this is the only number that was probably correctly pro rata provisioned) but no 25gb & 10000 on net mins were received on all 3 of the above new lines.

Overcharges:

Overcharges as follows: *** should be R399 until dec end. Upgraded on 2dec to sky unlimited so 499 should apply only end of Jan since mtn charges in arrears. Instead the foll was charged. oct R422.97 nov R429.39 Dec R499

*** should be R199 until dec end Instead foll was charged oct R208.62 nov R231.74 Dec R228.68

*** should be 199 until dec end. Foll was charged. Dec R228.68 Please note all charges should have been the old premiums until dec end. Sme consultants obviously not clued up in their job as since Oct to current date i have been overcharged and overcharges and bundle queries has still not been resolved. I'm totally disgusted and don't advise anyone to go with an mtn business package. Mtn consumer is far better and less problems. If mtn business doesn't sort out all queries asap then I 'll be forced to cancel all mtn business contracts. Nasreen ***