1 reviews | Active since Jul 2019
MTN Business Sales Useless
2019/06/10 I sent through all the necessary documentation to open 2 new Business Contracts, including the porting of 2 existing Vodacom contract numbers to the newly app**** for contracts. A month later I got told that they are unable to start with the application until the numbers have been ported, and to do this I would have to cancel these contract first. This I find totally ridiculous because how do you cancel your existing contracts prior to approval for the new ones.
Anyways I then canceled the porting and requested on to go ahead with the application process and that I would do the porting post application approval.
2019-07-09 I received my new devices with MTN simcards. I then sent numerous emails to get these sim cards activate/ported.
2019/07/15 With no luck I then phoned and spoke to the manager at MTN for Business. I then got told that nothing can be done until I cancel my vodacom contract which I did immediately.
Since 2019/07/25 I've been trying to get into contact with them as the vodacom contracts are now cancelled and not connected to any network, but no one seems to be able to help me anymore, the manager doesn't take my calls and doesn't phone me back as promised.
For a new customer I'm shocked with this service, I am without my cellphone now thanks to their inability to provide decent service.
Totaly useless!!!!
We would like to apologize for any inconvenience caused to you, and furthermore assure you that your continued patronage is valued. We are continuously striving to improve our service and therefore your input is valued.
Please be advised, the contracts with Vodacom were supposed to be cancelled and the numbers moved to prepaid before the port was supposed to be requested. If these numbers have been permanently deactivated the ports for these numbers will fail as they are inactive numbers. Kindly contact VC to reactivate these numbers and request for the port again.
Should you have any queries or require further assistance, please do not hesitate to contact us.
Thanks,
Caylin Julius
MTN SA Complaints Management Team
We would like to apologize for any inconvenience caused to you, and furthermore assure you that your continued patronage is valued. We are continuously striving to improve our service and therefore your input is valued.
Please be advised, the contracts with Vodacom were supposed to be cancelled and the numbers moved to prepaid before the port was supposed to be requested. If these numbers have been permanently deactivated the ports for these numbers will fail as they are inactive numbers. Kindly contact VC to reactivate these numbers and request for the port again.
Should you have any queries or require further assistance, please do not hesitate to contact us.
Thanks,
Caylin Julius
MTN SA Complaints Management Team
