MTN Business Poor Support and Planning

MTN has been providing our company with internet and inter-branch connectivity for the past 12 years, but over the past 2 years, their support has become very very poor. We reported a connectivity issue on 6 December 2021, the issue started already on 3 December 2021. Today,13 December 2021, the problem continues as they wait for spare parts. The issue has been brought to the attention of senior management, and no feedback has been received. Absolutely disappointing that such a large company has such poor planning. Our company will definitely review the SLA and get a legal opinion.