MTN Business - Outstanding Service

Last month I had the worst mobile experience yet when Vodacom dropped the ball with my Business contract. After about two months of struggle and after three Hello Peter complaints, Vodacom kept ignoring me and my need was simple. I wanted a cellphone contract for my registered business and wanted to port an existing number into the business name.

Vodacom could not achieve this after two months of empty promises. I have always been loyal to Vodacom until this eye opening experience of bad service.

I decided it was time to look for another provider, one that knows how critical it is for any business to have a working phone and stable connection. I chose MTN and I do not regret it one bit.

It took a little over a week since contacting MTN and my device was delivered this morning as promised. This was with the process of porting my existing Vodacom number over to MTN and taking out a new contract for my Business.

I would like to personally thank and Applaud Tebogo Ramabi who listened to my requirements, understood my requirements and acted upon his promises to fulfil the requirements. Tebogo, you single handedly achieved in little over a week what Vodacom could not do (even with escalations and complaints that was logged due to bad service) in two months time. Your service was excellent! You kept me updated regularly and when I had a query, you rep**** promptly. Thanks for your professionalism.

I would highly recommend MTN. If you current provider is not delivering excellent service, which they should be because you are PAYING them for it!, give MTN a try and you might be pleasantly surprised.