MTN Business Online customer service is terrible and no one will help.

I signed up for a MTN business LTE 30 GB package online with Nkosinathi Nyangwa. He signed my business up for the incorrect package. I took out a MTN business LTE 30 GB package in October but MTN has been charging me for a 230 GB package. That was corrected but MTN has not reversed the charges for the 230 GB package. Nkosinathi Nyangwa told me to fix it myself!

His manager Tshweu Sekhampu is string me along, he replies occasionally to email, just to tell me that he is working on it.

I have logged 2 complains with *** and all I get back are reference numbers. No one has rep**** or phoned me about this. Reference number: c55a2e24-c5c7-4421-b13a-8d49a8f650a8 Reference number: 1f8bbd15-f593-460f-8c73-8677f0f9a585

I have phoned 135 and entered my MTN phone number in. Then press 1 for accounts. When I press 0 to speak to a service champion. The IVR then tells me that I have selected an invalid option.

I have been to an MTN store but they tell me that they can't help because I took the service out with MTN Online.

MTN customer service is terrible and no one will help me.