MTN Business new contract and upgrade epic fail

6 Days for a new contract and upgrade is unacceptable. So I cancelled the two applications. My homeloan was approved in a matter of hours. Why 6 days for a few extra hundred Rand in credit?

I lodged a formal complaint but not much is happening about that either. No consequences for the parties involved and no attempt at service recovery either. So the only thing I can do is leave.

45 Phone calls, 260+ minutes on hold or wating in a store, 2 botched applications, a request for a third, many emails and staff at MTN Waterstone Village who just ignore calls and messages from the store and a Linkedin message to the CEO. Nothing!

Got the new contract from Vodacom yesterday. Went into the store and was out in under an hour with the new devices. Will wait out the full contract term then move that to Vodacom as well.

Can't control MTN Business's service delivery but I can control where I spend my money.