GL
Gary L
1 reviews | Active since Oct 2011
16 Sept 2019, 12:12
MTn business migration disaster
I have been trying for more than 3 weeks to get my number moved to MTN Business. It has been the worst customer experience. Solomon does not respond to emails or calls, if I am lucky I get a weekly apology for the delay and that things will Change. The last I heard was that it went through last week, but I have no official or sms communications and my balances are still showing my old mtn contract.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
16 Sept 2019, 22:06Thank you for your post.
We sincere apologized for any inconvenienced caused.
We do not pick up Solomon name on the outbox for assistance.
Where is Solomon based?
Have you completed all the transfer application to change the account from consumer to business account? If yes please can you assist me with all the documents to send a request to the Vetting department for assistance with the transfer application.
My email address ***
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused.
We do not pick up Solomon name on the outbox for assistance.
Where is Solomon based?
Have you completed all the transfer application to change the account from consumer to business account? If yes please can you assist me with all the documents to send a request to the Vetting department for assistance with the transfer application.
My email address ***
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply16 Sept 2019, 22:06
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused.
We do not pick up Solomon name on the outbox for assistance.
Where is Solomon based?
Have you completed all the transfer application to change the account from consumer to business account? If yes please can you assist me with all the documents to send a request to the Vetting department for assistance with the transfer application.
My email address ***
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused.
We do not pick up Solomon name on the outbox for assistance.
Where is Solomon based?
Have you completed all the transfer application to change the account from consumer to business account? If yes please can you assist me with all the documents to send a request to the Vetting department for assistance with the transfer application.
My email address ***
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's replyOfficial
19 Sept 2019, 10:41Thank you Gary for your patience.
The transfer has been completed, new MTN account number A***.
Kind Regards,
Alice van der Merwe
MTN
The transfer has been completed, new MTN account number A***.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply19 Sept 2019, 10:41
Official
Thank you Gary for your patience.
The transfer has been completed, new MTN account number A***.
Kind Regards,
Alice van der Merwe
MTN
The transfer has been completed, new MTN account number A***.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
GL
Gary L's updateReviewer Update
19 Sept 2019, 11:14Thank you to the amazing human Alice who was able to fix my issue and remain in communication with me to get me over the line with my issue
GL
Gary L's update19 Sept 2019, 11:14
Reviewer Update
Thank you to the amazing human Alice who was able to fix my issue and remain in communication with me to get me over the line with my issue