MTN Business is running a ****!!!

I called MTN on 8th September to find out why I was unable to use my data and was told that my 24 month contract came to an end in August 2023.

Now I wasn't aware of this because I was still able to use the data, plus I lost my mother on 15 August and held the burial on the 26th of the same month.

I was obviously preoccupied with funeral arrangements I didn't even have the time to take note of when my contract came to an end, hence I called MTN.

The long call ended with me renewing my contract for a further 12 months, only this time, I was given incorrect information about the type of contract, data allocation, etc.

I called again when the data all of a sudden ran out (allocation was on 12 Sept and ran out by the 18th), yet I was told ( by Lesego) I'm signing up for the exact same contract, only difference is the duration.

The query was escalated to Tshweu Sekhampu (Nelson) , who listened to the call and confirmed that the error occurred on MTNs end. By this time, I had already logged the issue on Hello Peter as well as sent an email to MTN, to no avail - they only started responding when I called back once again.

On 19 September Tshweu Sekhampu called me and gave me a turn around time of 24 hours to get back to me regarding compensation for loss of income due to incorrect information provided on the call as well as correcting my contract.

To my dismay, he only called me back after the long weekend, Tuesday the 26th.

I had to call back on the Friday to follow up on my query because it was dead quite.

The compensation is due to loss of income because I use this contract ***) for data share.

When there's load shedding, I'm able to hotspot on my phone and continue working, when I'm traveling, I'm able to connect to the internet as well as navigation.

My partner works for Wumdrop, a delivery company for the likes of Makro and Game and uses the same data share.

He obviously couldn't work on the weekend of the 8 September and this passed long weekend because we had no data.

The one reason I still have this contract is for datashare. I've got fibre in the house.

Now I'm also being told that compensation will be difficult because I didn't recharge data on the same number that inconvenienced me so much.

I recharged my contact number ***) for a reason because of all the trouble I've had with MTN and still I'm not getting any joy....