1 reviews | Active since Apr 2016
Mtn business is closed for business
At the begining of March 2016 I upgraded a line to a R149 top up package. Mtn did the wrong upgrade and has billed me over R4000 in two moths. I have tried to phone them this morning but their business contact line does not get answered.
Good evening Gotgo Consulting Services,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now perused the account and can confirm that the package linked to the cell-phone number in question has been corrected. We can also confirm that a billing request has been logged for the account to be corrected with a credit for the charges being disputed.
The reference number for the request logged with our Billing Department is REQ:***.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
Good evening Gotgo Consulting Services,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now perused the account and can confirm that the package linked to the cell-phone number in question has been corrected. We can also confirm that a billing request has been logged for the account to be corrected with a credit for the charges being disputed.
The reference number for the request logged with our Billing Department is REQ:***.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team