MTN business: Fully of incompetence and apathy.

Can I not give ZERO stars? My experience with MTN business LTE has been nothing but a nightmare. Where do I start? They seem to have filled their organisation with staff that are either *********** or apathetic, or both. We app**** for two LTE contracts for two separate companies: MTN staff registered both the accounts under 1 company. After months of emails and arguments, problem solved. Debit orders that were signed and authorised were never activated by MTN. Months later the credit department sends a demand letter. We settled outstanding amounts by EFT but MTN did not reconcile the payments. Months later we get an illicit debit order of R6000. I demanded an audit from the credit controller, Babalwa Shibili. No reply. Instead another debit for a few thousand rands. And she does not reply to my follow up email. No connectivity to my closest LTE tower for 6 weeks yet I'm still paying for service. For some reason my router seems "stuck" on this tower that offers me no LTE service yet another tower almost equally close by can connect to my routers if I drive to it. Yes, I had to drive to the towers with two LTE routers and a UPS, to try and prove my point to MTN who kept passing the buck on what the issue was. Rudest technical support person ever encountered, Samantha!

Six weeks of phone calls, emails, threats and ZERO solution. I've been given a lot of run around over the past 6 weeks and then recently....the silent treatment.

MTN business LTE staff are very ***********. But what's worse, they do not care to try to solve the client's problem. Apathy at it's highest level.

I've sent emails to every MTN person I know including the CEO, Ralph Mupita. No response!

It's just a pity that in this rural area, we are so restricted for choice. I've decided to end the MTN contract and go back to Vodacom, despite the overloaded towers and ***** signal.