MTN business customer care

Dear MTN Customer Service,

I am extremely disappointed with the service I’ve received regarding the conversion of my number to eSIM. My number has been inactive for five days, and despite multiple follow-ups, there has been no resolution.

What should be a simple process — something Vodacom completes in seconds — has turned into a frustrating experience with MTN. I’ve been passed around by untrained staff who repeatedly promise to call back but never do.

This delay has left me without a working phone for five days, which is unacceptable. I rely on my phone for both personal and professional communication, and this disruption has caused significant inconvenience.

Please treat this matter with urgency and resolve it immediately. I expect a prompt response and a working number without further delay.