MTN Business Contract Upgrade

To whom it may concern. I have upgraded my contract last week on business and they sent me the wrong device. The sales consultant by the name of Sibusiso Masina processed the wrong device ( Samsung S20 FE instead of Samsung S20 Ultra). On Tuesday the 17th May. The device was collected by DSV mounties and it should be at MTN warehouse by now. I made myself clear with Sibusiso that i need my correct device by Friday the 21st May latest. Today i have been told that it may take up to 3 weeks to get the correct device. This is unacceptable, i don't have the phone but i must suffer the consequences for someone else. If this is how MTN treat their customers, i will rather go to other service providers. I have been loyal to the network for over 10 years and all my family members are using the same network. I need my phone asap or otherwise they must cancel the contract.

SA Kids Golf - ***