MTN Business contract being billed for 3 year post contract and cancellation to R60764.75

MTN STILL BILLING US YEARS AFTER CANCELLATION

Our previous business, Power Electrol (Pty) Ltd trading as The Tech Room, cancelled its MTN contract in October 2023 after the contract term had ended. We followed the cancellation process and used the email address provided to us by the MTN Kathu Village Mall branch.

MTN continued billing us and later claimed we had sent the cancellation to the “wrong email address” — despite us following their own branch's instructions.

We followed up again in June 2026 (***-81aa-4ed3-8830-cf67ba8b8a98), sent correspondence to multiple MTN cancellation channels and have phoned repeatedly. Still no proper response or resolution.

To make matters worse, we don't even have or use the service MTN is billing us for.

MTN's latest statement now claims we owe R60,764.75, including R51,887.75 shown as more than 90 days overdue. We dispute these charges.

How can a business be expected to pay tens of thousands of rand for a contract it cancelled and a service it isn't even receiving?

Based on our experience, I cannot recommend MTN Business. We need this account investigated, the incorrect charges reversed and the matter finally closed.