1 reviews | Active since Jan 2016
MTN Business Call Centre FAIL !!!
If looking for a streamlined process of getting a contract DO NOT attempt to use MTN Business. <br> They take extremely long and take no accountability for failed promises and timelines.<br> It is now week three and I have not yet received my device despite them activating the contract. <br> When calling in for assistance every agent I spoke to tried to pass the buck and never returned calls as promised, it is now a whole day later and I am still waiting for the infamous manager to call me back.<br> By the end of the first week I was told my paperwork was not processed<br> By the following week I was told the contract request was cancelled but nobody could tell me by whom, when I proceeded to complain and request answers I shortly after got an sms stating the contract was activated however a week later and I'm still been asked to call delivery companies to track the parcel myself. <br> <br> Really pathetic especially after been told within an MTN shop that If I had not gone through the call centre I could have been assisted within 2 hours, give or take a few hours. a far cry better than a few weeks. <br> <br> WORD OF ADVISE take the time and go in yourself
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time online.
As per our online discussion for the inconvenienced caused due to poses taking to long to be finalized we have passed a credit for 1 months subscription fee. The credit will reflect on the account in +-3 working days.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time online.
As per our online discussion for the inconvenienced caused due to poses taking to long to be finalized we have passed a credit for 1 months subscription fee. The credit will reflect on the account in +-3 working days.
Kind Regards,
Alice van der Merwe
***
Best regards,
