MTN business account debit order still deducted after contract cancellation.

I cancelled my contract via the correct channels, help by Precious Seakatsie on 27 May, and received confirmation that the contract has been cancelled. I received a quote and paid the amount specified. The sim has since been deactivated, proving the contract has ended, however the debit order still went off my bank account on the next month 25 June. I received a statement that specified the paid amount, and sent the request back to mtn to warn them that it looked like they might have missed the debit order cancellation a week prior to the debit order going off.

Ayesha Jaffer asked me for my ID number, which I provided, and haven't heard anything from them since, and then the debit order went off my account.

Terrible service and oversight. I should not be asking for my money back if I legally cancelled via the only channels possible and received confirmation.

I rep**** on the last email thread with the details and will be taking legal action if this is resolved and my money refunded.