MTN bush staff, Fu#ken useless

Uneducated staff with staff working remotely from home and they care more about what's happening in there houses than resolving an issue. I've been trying to sort out my service for the Month to Month data package from the 27th of February with no luck and useless staff, now been told that because I have moved location that the package is not available at my new address but it shows available on the online site to order a new service, I do have the screenshots to prove it, MTN customer service, Pinecrest MTN store and coverage department are fuc#en useless. Been told that the matter will be escalated and a manager will call me which never happened, been to the store also useless with no help, now I'm sitting with a service that's paid and useless to me. Simple request just to upgrade the speed of my line can't even be down yet the router is not even 2 months hold and works fine every time the area lock is removed then lock is put back, already have made over 50 calls and time wasted with useless staff.