AF
Andrea F
1 reviews | Active since Apr 2015
09 Sept 2015, 14:25
MTN Bundles
Kindly note that MTN still refuses to own up and acknowledgement there was an error or technical problem with the depletion of normal data and their free data. I would accept more accountability on their side and as a customer my complaint has not been resolved and I am contemplating changing my service provider.
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MTN South Africa's replyOfficial
11 Sept 2015, 09:37Hello AFernand,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the 1GB bundle and promotional data bundles were both allocated to your number. The billing system shows that they were both depleted due to internet connections.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the 1GB bundle and promotional data bundles were both allocated to your number. The billing system shows that they were both depleted due to internet connections.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply11 Sept 2015, 09:37
Official
Hello AFernand,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the 1GB bundle and promotional data bundles were both allocated to your number. The billing system shows that they were both depleted due to internet connections.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the 1GB bundle and promotional data bundles were both allocated to your number. The billing system shows that they were both depleted due to internet connections.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***