SM
Sean M
1 reviews | Active since Oct 2018
08 Oct 2018, 13:03
MTN - BUNCH OF *******
I have been getting an sms stating: REMINDER: Y'ello. Your Subscription Service to WatchMojo TV at R 2 A day will be renewed. This notification occurs weekly. To cancel dial *464*970#.
AT NO STAGE DID I SUBSCRIBE TO THIS "SERVICE". IT APPEARS MTN IS ALLOWING ACCESS TO MY PAY AS YOU GO MTN CELL NUMBER.
THIS IS THEFT AND *****. PLEASE EXPLAIN HOW I CAME TO 'SUBSCRIBE' TO THIS SERVICE. I INTEND LAYING A CHARGE OF THEFT AND ***** AGAINST MTN IN THE NEXT 24 HOURS UNLESS:- 1. THIS SERVICE IS CANCELLED 2. I AM REFUNDED MONEY PAID TO MTN FOR THIS UNWANTED AND UNASKED FOR SERVICE. 3. MTN STOP THIS PRACTICE NOT JUST FOR ME BUT ALL MTN USERS.
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Replies (2)SM
Sean M's updateReviewer Update
08 Oct 2018, 16:33This response is not sufficient as it does not explain how I became subscribed and paid for a service I did not ask for- "MTN cannot tell you how you subscribed to the service". WHAT? Your conduct contravenes the law. You have not offered to reimburse me for the money ****** from me. But this is not just me, it effects hundreds or thousands of people and you need to be exposed and reported to the authorities.
SM
Sean M's update08 Oct 2018, 16:33
Reviewer Update
This response is not sufficient as it does not explain how I became subscribed and paid for a service I did not ask for- "MTN cannot tell you how you subscribed to the service". WHAT? Your conduct contravenes the law. You have not offered to reimburse me for the money ****** from me. But this is not just me, it effects hundreds or thousands of people and you need to be exposed and reported to the authorities.
SM
Sean M's updateReviewer Update
08 Oct 2018, 16:40MTN Complaints Management Team
This is an extract from the Electronic Communications and Transactions Act 25 of 2002) as summarized by a legal firm.
Chapter VII: Consumer Protection
Website categories of information
Suppliers of goods or services must provide consumers with a minimum set of information, including:
the price of the product or service,
the name, contact details, and a brief description of the business, and
the right to withdraw from an electronic transaction before its completion.
A consumer is defined as a natural person acting as end-user of the goods or services. Consumers are also entitled, under certain circumstances, to a “cooling off” period within which they may cancel certain types of transactions concluded electronically without incurring any penalty.
Spam
Consumers also have the right not to be bound to unsolicited communications (spam) offering goods or services and the sender of the unsolicited communication must at the request of the consumer provide the identifying particulars of the source from which it obtained the consumers personal information. A person who continues to send unsolicited communications to a consumer after having been advised that the unsolicited communications are not welcome, commits an offence.
The ECT Act also seeks to place the responsibility on businesses trading online to make use of sufficiently secure payment systems. If a payment system is breached as a result of the system not being sufficiently secure, the supplier must reimburse the consumer for any loss suffered.
..... and so on. It is clear that you have contravened this law, and I intend taking you on.
SM
Sean M's update08 Oct 2018, 16:40
Reviewer Update
MTN Complaints Management Team
This is an extract from the Electronic Communications and Transactions Act 25 of 2002) as summarized by a legal firm.
Chapter VII: Consumer Protection
Website categories of information
Suppliers of goods or services must provide consumers with a minimum set of information, including:
the price of the product or service,
the name, contact details, and a brief description of the business, and
the right to withdraw from an electronic transaction before its completion.
A consumer is defined as a natural person acting as end-user of the goods or services. Consumers are also entitled, under certain circumstances, to a “cooling off” period within which they may cancel certain types of transactions concluded electronically without incurring any penalty.
Spam
Consumers also have the right not to be bound to unsolicited communications (spam) offering goods or services and the sender of the unsolicited communication must at the request of the consumer provide the identifying particulars of the source from which it obtained the consumers personal information. A person who continues to send unsolicited communications to a consumer after having been advised that the unsolicited communications are not welcome, commits an offence.
The ECT Act also seeks to place the responsibility on businesses trading online to make use of sufficiently secure payment systems. If a payment system is breached as a result of the system not being sufficiently secure, the supplier must reimburse the consumer for any loss suffered.
..... and so on. It is clear that you have contravened this law, and I intend taking you on.