NC
Natasha C

1 reviews | Active since Dec 2015

10 Dec 2015, 09:45

MTN bunch of *******

My cell phone contract ended in Oct and I phoned on 15 Oct to cancel it. Was advised to give 30 day's notice which is not a problem. Cellphone never switched off and debit order went off. Phoned on 2 December and told that they can see I cancelled but it was not actioned. The lady assured me they will switch off immediately and refund. I phoned on 7 December as phone was still working. Advised that I need to give 30 days' notice to which I rep**** that I am close to 60 days' notice by now! Advised that phone will be switched off in 24 hours. It is now Thursday and it is still working.<br> <br> Seems MTN thinks they can keep my contract running and in so doing make up some funds for their fine.<br> This is the scaliest company ever!!! And I know this, did business with them against my better judgement. Often heard of people that they stole money from.<br> <br> Never again!

0
Replies (1)
MTN South Africa
MTN South Africa's reply15 Dec 2015, 12:51
Official
Hello natashacars,

We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly note that the matter has been escalated to the Retentions Department for assistance Ref number ***.

Kind Regards
Nompumelelo
REQ:***