1 reviews | Active since Oct 2018
MTN Bunch of ******
So here is a Thing.......check your MTN bill. I just went back on my account for 3 month and BOOOOOOOM Double charged every month for the last 3 months. Just like that. Boy you have to watch these ******. Now I wonder if I will ever get the refund? And Now got to spend hours every month fighting .
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the billing system did not apply the applicable discounts for the billing month of September 2018. We have corrected this, and your bill is up-to-date. We have app**** the discounts, and a refund has been processed for that month.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,
Mazwi Zuma
Complaints Analyst
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the billing system did not apply the applicable discounts for the billing month of September 2018. We have corrected this, and your bill is up-to-date. We have app**** the discounts, and a refund has been processed for that month.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,
Mazwi Zuma
Complaints Analyst