MTN = BULL****TERS

I have an add on contract and this contract is only due to expire in January 2019, much to my surprise the data was not received this month, upon querying it on 18/12/2018 I was advised by an uninformed agent that the contract ended, after pointing out that the contract is a 24 month contract which only ends in January 2019 a query was logged and I was advised that I would received feedback within 2 - 24 hours, this time frame went by and no feedback, I called 808 AGAIN to be told that the time frame initially given to me was incorrect and it is 72 hours, asked the rude agent for a reference number she tells me it will be smsed to the number in question, due to the rude attitude I asked to speak to an agent and was told no manager was available and she would email her manager asking for him to call me back, to date I have not received a call from said manager and I highly doubt the agent requested a manager to call me in the first place. I called 808 again yesterday to be told by another useless agent that due to me doing an upgrade on my primary number that the add on was cancelled, this was news to me, I then asked to speak to her manager who took the call after many minutes, Sydney who was the so called manager assured me he would followup on my query and give me a call back by 13:00 today (21/12/2018), lo and behold no such call was received and when I called 808 YET AGAIN at around 15:30, I immediately asked to speak too a manager and after holding on for over 5 minutes spoke to a "useless manager" Yusuf, he just kept telling me unfortunately such queries can only be dealt with by back office and it takes 72 hours......HELLO MTN 72 HOURS PASSED A LONG TIME AGO AND STILL YOU ARE UNABLE TO SOLVE SUCH A SIMPLE QUERY. I am disgusted at your pathetic excuses that are being given to me by all your staff, please do yourselves a favor......TRAIN YOUR DAMN STAFF, CLEARLY EVEN PEOPLE IN MANAGEMENT ARE *********** AND USELESS CUSTOMER SERVICE INDIVIDUALS. I NEED AND WANT THIS QUERY RESOLVED ASAP.....PLEASE DO NOT FORCE MY HAND IN TAKING THIS FURTHER, SHOULD THIS NOT BE RESOLVED AS A MATTER OF URGENCY I WILL BE FORCED TO TAKE THIS FURTHER. I NOW REGRET UPGRADING MY PRIMARY NUMBER AND I WILL CANCEL ALL CONTRACTS WITH MTN SHOULD THIS NOT BE RESOLVED TIMEOUSLY. MTN YOU ARE TOO QUICK TO MAKE DECISIONS ON MY BEHALF ABOUT CHANGING MY DATES OF WHEN I RECEIVED MY MINUTES AND DATA AND DECIDE TO CHANGE WHEN I SHOULD PAY, WITHOUT CONSULTING ME AND YOU ARE TOO QUICK TO SUSPEND MY SERVICE DUE TO YOUR STUPIDITY AND ACTIONS BUT TO RESOLVE A SIMPLE QUERY TAKE DAYS AND TALKING TO USELESS PEOPLE. CATCH A WAKE UP MTN.........YOUR SERVICE STINKS AND IS SADLY ROTTING.....STOPS CALLING YOURSELF THE BOZZA NETWORK, MTN IS THE BULL**** SERVICE PROVIDER. CANT WAIT TO HEAR ANOTHER PATHETIC EXCUSE. THIS EXPERIENCE MEANS WAR MTN..................AND YES, I AM SO ****ED OFF THAT I AM TYPING IN CAPS............. :(......YOU GUYS DONT EVEN DESERVE THE 1 STAR RATING BUT UNFORTUNATELY I CANT GO FURTHER WITH THE REVIEW WITHOUT GIVING A RATING.....MTN GETS A BIG FAT 0 FROM ME.