BE
Bianca E
1 reviews | Active since Mar 2016
16 Mar 2016, 06:57
MTN bullies its way out of BIS
MTN repeatedly revert to a non BIS contract although Autopage repeatedly fix the problem. MTN then send me inane Out of Bundle messages exhorting me to purchase TUNEZ. I feel that MTN are trying to bully me out of my BIS contract which is probably not profitable enough for them. This started when I recceived a SMS notifying me that Autopage had ceded my contract to MTN.
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MTN South Africa's replyOfficial
16 Mar 2016, 18:44Hello Bianca_e,
Thank you for your post
Please accept our apologies for the inconvenience experienced.
Your number is on BIS Lite as from 2016/03/08, kindly contact the customer care for Autopage on ***(chargeable call) to find out why was the BIS removed from your account on 2016/02/23.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
Please accept our apologies for the inconvenience experienced.
Your number is on BIS Lite as from 2016/03/08, kindly contact the customer care for Autopage on ***(chargeable call) to find out why was the BIS removed from your account on 2016/02/23.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply16 Mar 2016, 18:44
Official
Hello Bianca_e,
Thank you for your post
Please accept our apologies for the inconvenience experienced.
Your number is on BIS Lite as from 2016/03/08, kindly contact the customer care for Autopage on ***(chargeable call) to find out why was the BIS removed from your account on 2016/02/23.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
Please accept our apologies for the inconvenience experienced.
Your number is on BIS Lite as from 2016/03/08, kindly contact the customer care for Autopage on ***(chargeable call) to find out why was the BIS removed from your account on 2016/02/23.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***