1 reviews | Active since Jun 2015
MTN Brooklyn - No service
MTN in Brooklyn must be the worst branch I have ever visited. I had to walk out of their store today, after hoping to upgrade my contract. We entered in to the store and without anyone even looking up, greeting or smiling, we were redirected to a queue, not even knowing what our business was? We stood there for 10 minutes before leaving, without nobody being assisted in the queue before us. This was the 3rd time within this year I left the store without being helped as I work right across the street.<br> <br> Where is customer service or even just being friendly. If we were greeted properly and someone took some interest in our business there, we could have been handed a pamphlet to kill the time and we would have been happy to wait our turn. <br> <br> :(
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
Kindly call ***, they will gladly assist with the upgrade on your contract.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Regards
Lungi
REQ:***
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
Kindly call ***, they will gladly assist with the upgrade on your contract.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Regards
Lungi
REQ:***