MTN: Broken Promises, No Accountability, Ongoing Consumer Abuse

Summary: MTN only admitted fault after re-escalation, promised resolution, and is still billing me for a device I haven’t had since February 2025.

After multiple escalations, MTN eventually conceded that the wrongful blacklisting of my handset was their fault. My original request was simple: restore my device or provide a replacement.

Instead, MTN proposed an alternative resolution, including a contract release and refund for the handset, but none of this has been implemented.

I remain contractually bound and billed for a device that has not been in my possession since February 2025, purely due to MTN’s error. Despite admitting fault and making commitments, MTN continues to delay and avoid closure.

This is no longer a service issue but bad faith conduct. I am now escalating the matter further.

Consumers should be warned: MTN’s acknowledgements and promises do not guarantee action.