1 reviews | Active since Aug 2014
MTN broke their contract with me.
<p>I am on a contract with Mtn and recieve 100 free minutes plus a data bundle every month.Todate my free minutes have accumalated on a monthly basis ,however at the end of August 2016 they cancelled 300 of my minutes as according to the consultants it is now only valid for 50 days.The South A frican public are being forced tp pay for their fines in Nigeria through their devious methods.Now they have the audacity to ask me to renew my contract,all I can say is go away Im signing up with honest people.</p> <p> </p>
Good day Raymond,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the carry over rules changed from 5 times carryover of unused inclusive airtime to 2 times carryover of unused inclusive airtime on the 1st of August 2016. All affected customers were provided with a 1 month notice prior to the changes coming into effect, an sms was sent on the 1st of July 2016 advising of the changes.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Good day Raymond,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the carry over rules changed from 5 times carryover of unused inclusive airtime to 2 times carryover of unused inclusive airtime on the 1st of August 2016. All affected customers were provided with a 1 month notice prior to the changes coming into effect, an sms was sent on the 1st of July 2016 advising of the changes.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********