TB
Tarryn B
1 reviews | Active since Oct 2019
16 Oct 2019, 21:53
MTN Broadband Lite Service Complaint
I have an old MTN Unlimited Broadband lite contract that MTN have been trying to get me out of for years claiming they have a better deal for me based on my internet usage (R299 for 10GB when I have been paying under R350 for unlimited). After repeatedly denying the offer, I now get an sms notification that my account has been changed (WITHOUT my consent) to the 10GB plan. I've now received an 'out of funds' notification and my internet has been cut off. How does MTN justify changing service plans without speaking to the account holder? This is completely unprofessional.
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MTN South Africa's replyOfficial
23 Oct 2019, 15:20Good day,It is with great concern and regret we received your email outlining the problem you had with our service. First and foremost, on behalf of MTNSA, I would like to personally apologize for your inconvenience.
The migration was done as the package is no longer available and is now legacy package on a more lighter note the new package give you more value.
Kind Regards
Brian Tshabalala
The migration was done as the package is no longer available and is now legacy package on a more lighter note the new package give you more value.
Kind Regards
Brian Tshabalala
MTN South Africa's reply23 Oct 2019, 15:20
Official
Good day,It is with great concern and regret we received your email outlining the problem you had with our service. First and foremost, on behalf of MTNSA, I would like to personally apologize for your inconvenience.
The migration was done as the package is no longer available and is now legacy package on a more lighter note the new package give you more value.
Kind Regards
Brian Tshabalala
The migration was done as the package is no longer available and is now legacy package on a more lighter note the new package give you more value.
Kind Regards
Brian Tshabalala