1 reviews | Active since Apr 2019
Mtn Brits Mall: Worst customer service ever!!!
So my mom and I went to perform a sim swap at MTN Brits Mall, we were assisted by a lady called Dineo Mokotedi, this lady gave us the worst treatmemt ever, she has an attitude towards customers and does not know how to communicate with customers, she even walked out of the shop while we were talking to her and left this poor young lady to help us. The lady who took over assisted us so well and was even confused why this Dineo girl didn't help us. My mother has been with MTN for years, she has bought phones on contract, cash you name it. Her contract was due for an upgrade she was considering it but after Dineo Mokotedi gave her all this attitude she was so angry because it wasn't the first time, she took the decision to terminate her contract with them. I hope something will be done about this lady because honestly paying customers aren't supposed to be treated in this manner, it was really frustrating...
Thank you for bringing this to our attention.
We apologise for the inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through such constructive feedback that we can identify and improve in areas that need our attention.
As per our telephonic conversation, kindly note that this matter has been escalated to the management team of the MTN Brits store to take corrective measures.
We are saddened that we lost you as a customer and would like to assure you that it is not our intention to dissatisfy any of our clients.
Warm RegardsBrendah Langa
Complaints Management
Thank you for bringing this to our attention.
We apologise for the inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through such constructive feedback that we can identify and improve in areas that need our attention.
As per our telephonic conversation, kindly note that this matter has been escalated to the management team of the MTN Brits store to take corrective measures.
We are saddened that we lost you as a customer and would like to assure you that it is not our intention to dissatisfy any of our clients.
Warm RegardsBrendah Langa
Complaints Management