MTN Brings Sadness to me today :-(

No joy with MTN again :-( :-( :-( MTN has made me really sad again :-( On 26 November I upgraded my contract online and received an email that said:

Your upgrade has been submitted for approval. Your reference number is ***6.

This was for the MTN Sky Black Friday R799PMx24 deal.

It has been 2 weeks and no-one has even bothered to get hold of me. Today I phoned MTN Rewards Co ***), MTN Direct and 083 135. During the query, either the call just gets dropped or I'm referred to either of the MTN departments that I mentioned above. I have had MTN contracts for more than 12 years and I get treated like this. If no-one gets hold of me in the next 24 hours, I'm cancelling my contract and moving to one of your competitors.

A few months back, MTN took 4 days to do a sim-swap after I had been ******, I had to complain on Hello Peter. I did explain that I was losing income and MTN only apologized and offered to pay for the sim card only. Smaller companies have messed up and compensated me way better than MTN.