HS
Hennie S
1 reviews | Active since Jul 2015
14 Jul 2015, 12:35
MTN Bredasdorp - Worst Service Provider Ever
On Friday, I telephonically spoke to Chris, who seems to be in charge of this MTN outlet, and app**** for a contract and wanted to purchase a router. He promised to phone me back as he was busy with a client. He never phoned and on Monday, I phoned again but he was again busy and the lady took a message for him to phone. Today is Tuesday and I still have not heard from him. I am now going elsewhere with all my business.
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MTN South Africa's replyOfficial
03 Aug 2015, 15:38Hello hj.stander,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Thank you
Wenzile Masina
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply03 Aug 2015, 15:38
Official
Hello hj.stander,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Thank you
Wenzile Masina
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Thank you
Wenzile Masina
REQ:***