JT
Jade T

1 reviews | Active since Sept 2019

02 Nov 2019, 08:34

MTN breaks ICASA rules and No Customer Service

This is my third review on the same matter and now my second regarding the shicking service. Perhaps MTN supports the idea of taking away what is given, is that also classified of false advertising? Is MTN and its customer service too scared to face what they did wrong again? 1. Customer Service: there has been no customer sercice at all. No one has gotten back to me or my husband regarding my complaint. 2. My complaint still is not cirrected. MTN tiok back the promo data promised at the start of the contract. 3. Warning do not believe the advertiaing MTN puts on its contracts with regards to the once off data. I will be taing this further for review for false advertising and ICASA to the lack of adherence to the updated rules regarding data

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Replies (1)
JT
Jade T's update05 Nov 2019, 05:35
Reviewer Update
This is note the proraye data. I know that and understand that also how can I mistake 40gig one a lifetime I think the wording is, for pro rate data? These are two clearly different things. I am complaining about the 40gig. My husband advised there was about 32 gigs left when MTN swiped it off or took it back or whatever the correct wording is for "its gone".
I will pm the security questions