1 reviews | Active since Dec 2010
MTN Breaking Contract #Bad Service
I upgraded three of my contracts with MTN 3 months ago.<br> <br> On one particular number I was charged an upgrade fee twice. On the same number I am also billed each month for the package I chose that includes a sms and data bundle. Even though I am billed I do not receive either my minutes or my data on this number.<br> <br> I have made contact with the call centre but they did nothing to attend to my problem. I have queried this issue locally with the Al***ranite Dealership for 3 months now but the issue remains unresolved.<br> <br> This service is extremely dissapointing and I cannot believe that from a big company such as MTN it is basically impossible to get feedback or have an issue resolved.<br> <br> I pay my account each month but I do not receive the services that I am billed for.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo